Lead Teller Job Description

Job Overview:

In addition to performing teller responsibilities, the Lead Teller will oversee vault cash management and branch teller balancing. Serve as the first point of contact for customers, delivering exceptional service, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and identifying cross-sell opportunities. Demonstrate leadership by setting an example of outstanding customer service. Monitor and assist tellers in adhering to policies and procedures.

Job Duties and Responsibilities:

· Assist customers with transactional needs in accordance with established guidelines, brand model, and service standards, including answering inquiries about account balances, transaction history, service charges, interest rates, and more.

· Maintain daily operational standards, including cash drawer security, balancing the cash drawer, item capture procedures, counterfeit currency identification, and ensuring adequate supplies at the teller station.

· Possess knowledge of bank products and services and educate customers on emerging bank technology and digital solutions.

· Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, and more.

· Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures.

· Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations.

· Responsible for daily vault cash balancing and ordering/shipping money for the branch.

· Assist with ongoing teller training.

· Review Reg CC check holds placed by branch tellers on the same day and ensure holds are submitted for secondary review.

· Reconcile branch teller, cash recycler, and cash clearing GLs daily.

· Perform other duties and responsibilities as assigned.

Knowledge:

· Understanding of bank transactional guidelines, brand model, and service standards.

· Familiarity with daily operational standards, including cash drawer security, balancing, item capture procedures, and counterfeit currency identification.

· Knowledge of bank products and services, as well as emerging bank technology and digital solutions.

· Awareness of bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds, and robbery procedures.

· Understanding internal controls, operational procedures, and risk management policies.

· Knowledge of state and federal banking regulations.

· Procedures for daily vault cash balancing and ordering/shipping money for the branch.

· Principles of teller training and development.

· Processes for reviewing Reg CC check holds and ensuring compliance.

· Methods for reconciling branch tellers, cash recyclers, and cash clearing GLs.

Skills:

· Ability to assist customers with transactional needs and answer inquiries about account balances, transaction history, service charges, interest rates, and more.

· Proficiency in maintaining daily operational standards, including cash drawer security, balancing, item capture procedures, and counterfeit currency identification.

· Skill in educating customers about bank products, services, and emerging technology.

· Competence in adhering to bank procedures and confidentiality guidelines to protect the bank from unnecessary risk.

· Ability to follow internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures.

· Ensuring compliance with all bank policies, procedures, and applicable regulations.

· Expertise in daily vault cash balancing and managing money orders/shipments for the branch.

· Capability to assist with ongoing teller training.

· Proficiency in reviewing Reg CC check holds and ensuring they are submitted for secondary review.

· Skill in reconciling branch tellers, cash recyclers, and cash clearing GLs daily.

Qualifications:

· Must have a minimum of a High School diploma, or equivalent.

· 2 + years’ experience consecutive customer service experience in financial services, or retail sales preferred - and/or equivalent work experience.

· Valid driver’s license and the ability to travel to bank locations as needed.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. Light travel may be required.

Physical Demands:

The physical demands described represent those an employee must meet to perform the essential functions of this job. While performing the duties of this job, the employee will regularly sit, stand, walk, talk, hear, bend, or kneel. Ability to see objects up close or at a distance, use peripheral vision, identify basic colors; Use of hands with ability to reach; ability to lift up to 20 pounds.

The First Bank of Alabama is inclusive and supportive of individual needs and provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories

protected by law.

Management reserves the right to add to, change and revise this description at any time. The description does not include any marginal functions that are incidental to the essential functions of the position, nor does it imply these are the only tasks to be performed.