Deposit Operations Specialist Job Description

Job Overview:

Responsible for supporting the daily operations of the deposit services department.  Compiles, processes, and reconciles data involving financial transactions as scheduled with a significant and comprehensive understanding of policies and regulations to assure the operation of an efficient and accurate department in conformity with established policies and procedures.

Job Duties and Responsibilities:

• Reconcile, research and process items from suspense, items not posted and cash item accounts.
• Process overdrafts under governing regulations.
• Process returns through systems according to procedures.
• Maintain and process subpoenas request.
• Troubleshoot mobile banking customer questions, including log on issues, being able to view accounts, assisting with bill pay stop payments, and helping the customer resolve transactions issues.
• Balance and key items as system identifies, provides override support when requested, completes deposit correction process for customers and works to comply with policy and procedures.
• Process daily ACH, wire transfers, debit card transactions, and process daily statement files
• Assure compliance with all Bank policies and procedures, and all applicable state and federal banking regulations.
• Performs other duties and responsibilitied as assigned. 

Knowledge:

• In-depth understanding of banking regulations and compliance requirements.
• Familiarity with deposit operations, including check processing, ACH, and wire transfers.
• Knowledge of BSA/AML regulations and requirements.
• Understanding of core banking systems and deposit processing software.

Skills:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Proficiency in banking software and Microsoft Office Suite.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Qualifications:

• Must have a minimum of a High School diploma or equivalent.
• 2 + years’ experience in the financial services industry and banking operations preferred.
• Valid driver’s license and the ability to travel to bank locations as needed.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. Light travel to other bank locations as required.

Physical Demands

The physical demands described represent those an employee must meet to perform the essential functions of this job. While performing the duties of this job, the employee will regularly sit, stand, walk, talk, hear, bend, or kneel. Ability to see objects up close or at a distance, use peripheral vision, identify basic colors; Use of hands with ability to reach; ability to lift 20 pounds.

The First Bank of Alabama is inclusive and supportive of individual needs and provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Management reserves the right to add to, change and revise this description at any time. The description does not include any marginal functions that are incidental to the essential functions of the position, nor does it imply these are the only tasks to be performed.